For current customers
Remote support, while you're on the phone with us.
Download the secure support tool, read us the code on your screen, and a technician connects to help — no drive to the office.
1
Call us first
Remote sessions happen with a technician on the phone. Call 330-565-6562 — we never connect to a computer without you.
2
Download and open
Click the download button, open the file, and allow it to run. It shows an ID and a one-time password.
3
Read us the code
Tell the technician the ID and password. You'll see everything we do, and you can end the session at any time.
Only use this page when you called us.
If a pop-up, email or phone call told you to download remote software, it's a scam. Hang up and call 330-565-6562 instead.